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Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s

Received: 15 April 2020     Accepted: 13 May 2020     Published: 9 June 2020
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Abstract

The research paper has been published to develop a brief idea regarding the implementation of TQM&5s and its result on the hospitals performance including patient satisfaction. For the betterment of this study four Leading Tertiary Care hospitals have been considered. Again, the model of SERVQUAL is taken to assess the clinical quality and Patient satisfaction as well. In this project, the role of the SERVQUAL model is well discussed which gives a clear idea on measuring customer satisfaction. As a result of this study, it has been found that quality needs to be measured at several stages such as unit level, organization level, and individual level. Though the positive impact on the implementation of the SERVQUAL model has been discussed in this paper, there are also some barriers that need to be solved by the hospitals to properly implement TQM&5s.

Published in Science Journal of Public Health (Volume 8, Issue 4)
DOI 10.11648/j.sjph.20200804.11
Page(s) 92-98
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2020. Published by Science Publishing Group

Keywords

TQM, Total Quality Management, SERVQUAL Model, Healthcare, Measurements

References
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[3] Balasubramanian, M., 2016. Total quality management [TQM] in the healthcare industry–challenges, barriers and implementation developing a framework for TQM implementation in a healthcare setup. Science Journal of Public Health, 4 (4), pp. 271-278.
[4] Farzadnia, E., Hosseini, Z. and Riahi, A., 2017. Study of hospital quality management and improvement rates in the hospitals. Journal of Humanities Insights, 1 (01), pp. 7-11.
[5] Gupta, S. and Mukherjee, S., 2017. Determinants of Patient Satisfaction regarding Hospital Quality in West Bengal. International Journal of Research in Economics and Social Sciences (IJRESS), 7 (12).
[6] Rouf, M. A., Debnath, S. C., Haque, M. E., Chowdhury, Z. M. R., Hasan, D. M. M., Zannat, T. and Rabby, M. F., 2017. Quality of hospital services in 5S-KAIZEN-TQM implemented secondary level hospital: a cross-sectional study. Asian Journal of Medical and Biological Research, 3 (3), pp. 335-340.
[7] Utgjiu. ro, (2017), QUALITY IN HEALTH SERVICES MANAGEMENT, Available at: http://www.utgjiu.ro/revista/ec/pdf/2017-02/07_Cirnu.pdf [Accessed on 2.1.2020].
[8] Asq.org, (2019), Implementing TQM in hospital, Available at: http://asq.org/qic/display-item/index.html?item=12623 [Accessed on 2.1.2020].
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Cite This Article
  • APA Style

    Balasubramanian Mahadevan. (2020). Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s. Science Journal of Public Health, 8(4), 92-98. https://doi.org/10.11648/j.sjph.20200804.11

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    ACS Style

    Balasubramanian Mahadevan. Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s. Sci. J. Public Health 2020, 8(4), 92-98. doi: 10.11648/j.sjph.20200804.11

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    AMA Style

    Balasubramanian Mahadevan. Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s. Sci J Public Health. 2020;8(4):92-98. doi: 10.11648/j.sjph.20200804.11

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  • @article{10.11648/j.sjph.20200804.11,
      author = {Balasubramanian Mahadevan},
      title = {Comparative Analysis of Private Sector Hospital Performance Before and After Implementation of TQM and 5s},
      journal = {Science Journal of Public Health},
      volume = {8},
      number = {4},
      pages = {92-98},
      doi = {10.11648/j.sjph.20200804.11},
      url = {https://doi.org/10.11648/j.sjph.20200804.11},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20200804.11},
      abstract = {The research paper has been published to develop a brief idea regarding the implementation of TQM&5s and its result on the hospitals performance including patient satisfaction. For the betterment of this study four Leading Tertiary Care hospitals have been considered. Again, the model of SERVQUAL is taken to assess the clinical quality and Patient satisfaction as well. In this project, the role of the SERVQUAL model is well discussed which gives a clear idea on measuring customer satisfaction. As a result of this study, it has been found that quality needs to be measured at several stages such as unit level, organization level, and individual level. Though the positive impact on the implementation of the SERVQUAL model has been discussed in this paper, there are also some barriers that need to be solved by the hospitals to properly implement TQM&5s.},
     year = {2020}
    }
    

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    AB  - The research paper has been published to develop a brief idea regarding the implementation of TQM&5s and its result on the hospitals performance including patient satisfaction. For the betterment of this study four Leading Tertiary Care hospitals have been considered. Again, the model of SERVQUAL is taken to assess the clinical quality and Patient satisfaction as well. In this project, the role of the SERVQUAL model is well discussed which gives a clear idea on measuring customer satisfaction. As a result of this study, it has been found that quality needs to be measured at several stages such as unit level, organization level, and individual level. Though the positive impact on the implementation of the SERVQUAL model has been discussed in this paper, there are also some barriers that need to be solved by the hospitals to properly implement TQM&5s.
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Author Information
  • Depterment of Hospital Administration, Raptakos, Brett & Co. LTD, Mumbai, India

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