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HIV/AIDS Patients’ Satisfaction on ART Laboratory Service in Selected Governmental Hospitals, Sidamma Zone, Southern Ethiopia

Received: 24 April 2013     Published: 30 May 2013
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Abstract

Background: Monitoring HIV/AIDS patient satisfaction is important and useful tool for quality improvement on ART laboratories in particular and health care organizations in general. Objectives: To assess satisfaction of HIV/AIDS patients at selected governmental hospitals, Southern Ethiopia, Sidama Zone. Methodology: A cross-sectional descriptive survey was conducted at Hawassa University Referral Hospital and Yirgalem Zonal Hospital ART laboratories. Data were collected using face-to-face interviews with HIV/AIDS patients at the exit of the ART laboratories. Statistical analysis was conducted using SPSS for windows version 20 & Epi info 7.1. Results: The rate of satisfaction of patients was statistically different among the study hospitals (p-value = 0.00). The Likert scale results of patient satisfaction of the laboratory services revealed that the mean rating values ranged from 3.07 (±0.96) to 4.25 (±0.56) out of a possible 5. While the patients were satisfied with the quality of laboratory in general and cleanliness and attractiveness of the laboratory room, they were dissatisfied with the location and cleanliness of the latrines used for specimen collection and information provided to patients during specimen collection. Conclusion: HIV/AIDS patients were generally satisfied with many of the ART laboratory services. There were differences in the levels of satisfaction of HIV/AIDS patients among the laboratories in the study hospitals in Southern Ethiopia, Sidama zone. There was a lower satisfaction rate observed in Hawassa University Referral Hospitals than in Yirgalem hospitals. Recommendations: The hospital administrators and laboratory chiefs should work on the enhancement of laboratory services. Hospital administration needs to work with laboratory units in designing laboratory infrastructure. A concerted effort to improve the cleanliness of the latrines is needed.

Published in Science Journal of Public Health (Volume 1, Issue 2)
DOI 10.11648/j.sjph.20130102.16
Page(s) 85-90
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2013. Published by Science Publishing Group

Keywords

HIV/AIDS Patients, Satisfaction, ART Laboratory Services

References
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[2] Sitzia J, Wood N. Patient satisfaction: A review of Issues and concepts. Social Science and Medicine. 1997; 5(12):1829–1843.
[3] Thiedke CC. What do we really know about Patient Satisfation? Farm Pract Manag. 2007; 14(1):33–36.
[4] Muula AS, Chipeta J, Siziya S, Rudatsikira E, Mataya RH and ataika E. Human resource requirements for highly active antiretroviral therapy scale-up in Malawi. BMC Health Services Research. 2007; 7:208.
[5] Anderson RT, Camacho FT and Balkrishnan R. Willing to wait? : The influence of patient wait time on satisfaction with primary care. BMC Health service Research. 2007; 7:31.
[6] Tsasis Peter, Tsoukas Christos, Deutsch Gretty. Evaluation of Patient Satisfaction in a Specialized HIV/AIDS Care Unit of a Major Hospital. AIDS Patient Care and STDs. 2002; 14(7):347–349.
[7] Muhondwa EPY, Leshabary MT, Mwangu M, Mbembati N and Ezekiel MJ. Patient Satisfaction at the Muhimbili National Hospital in Dar es Salaam Tanzania. East African Journal of Public health. 2008; 5(2):67–73.
[8] Marquez-Peiro JF, Perez-Peiro C. Evaluation of Patient stisfaction in outpatient pharmacy. Farm Hosp. 2008; 32(2):71–76.
[9] Wouters and Heunis, Patient Satisfaction with Anti retroviral Services at Primary Health Care Facilities in the Free State, South Africa a two-year study using four waves of cross-sectional data. BMC Health Services Research 2008; 8:210.
[10] Kuisma M, Määttä T, Hakala T, Sivula T, Nousi la-Wiik M. Customer satisfaction measurement in emergency medical services. Acad Emerg Med. 2003; 10:812–5.
[11] Mfinanga S, Kahwa A, Kimaro G, Kivuyo S, Sen koro M, Ngowi B, Mtandu R, Mutayoba B,Ngadaya E, Mashoto K. Patient's dissatisfaction with the public and private laboratory services in conducting HIV related testing in Tanzania. BMC Health services research. 2008; 8:167.
[12] Saarela U, Kivinen T, Sarkkinen H. External fail ures as dscriptor of quality in clinical microbiology laboratory services. Clin Chem Lab Med. 2005; 43:54–63.
[13] Birna Abdosh. The quality of hospital services in eastern Ethiopia: Patient's perspective Ethiop J Health Dev. 2006; 20(3).
[14] Fekadu A., Andualem M. and Yohannes H/M. Assessment of Clients’ Satisfaction with Health Service Deliveries at Jimma University Specialized Hospital. Ethiop J Health Sci.2011; 21 (2).
[15] Donabedian A: The quality of care. How can it be assessed? JAMA 1988, 260:1743–1748.
[16] Tedla M. and Bineyam T. Patients satisfaction with labora tory services at antiretroviraltherapy clinics in public hospitals, Addis Ababa, Ethiopia BMC Research Notes 2012, 5:184.
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  • APA Style

    Million Belay, Seid Abrar, Debela Bekele, Derese Daka, Moges Derbe, et al. (2013). HIV/AIDS Patients’ Satisfaction on ART Laboratory Service in Selected Governmental Hospitals, Sidamma Zone, Southern Ethiopia. Science Journal of Public Health, 1(2), 85-90. https://doi.org/10.11648/j.sjph.20130102.16

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    ACS Style

    Million Belay; Seid Abrar; Debela Bekele; Derese Daka; Moges Derbe, et al. HIV/AIDS Patients’ Satisfaction on ART Laboratory Service in Selected Governmental Hospitals, Sidamma Zone, Southern Ethiopia. Sci. J. Public Health 2013, 1(2), 85-90. doi: 10.11648/j.sjph.20130102.16

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    AMA Style

    Million Belay, Seid Abrar, Debela Bekele, Derese Daka, Moges Derbe, et al. HIV/AIDS Patients’ Satisfaction on ART Laboratory Service in Selected Governmental Hospitals, Sidamma Zone, Southern Ethiopia. Sci J Public Health. 2013;1(2):85-90. doi: 10.11648/j.sjph.20130102.16

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  • @article{10.11648/j.sjph.20130102.16,
      author = {Million Belay and Seid Abrar and Debela Bekele and Derese Daka and Moges Derbe and Misganaw Birhaneselassie},
      title = {HIV/AIDS Patients’ Satisfaction on ART Laboratory Service in Selected Governmental Hospitals, Sidamma Zone, Southern Ethiopia},
      journal = {Science Journal of Public Health},
      volume = {1},
      number = {2},
      pages = {85-90},
      doi = {10.11648/j.sjph.20130102.16},
      url = {https://doi.org/10.11648/j.sjph.20130102.16},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20130102.16},
      abstract = {Background: Monitoring HIV/AIDS patient satisfaction is important and useful tool for quality improvement on ART laboratories in particular and health care organizations in general.  Objectives: To assess satisfaction of HIV/AIDS patients at selected governmental hospitals, Southern Ethiopia, Sidama Zone. Methodology: A cross-sectional descriptive survey was conducted at Hawassa University Referral Hospital and Yirgalem Zonal Hospital ART laboratories. Data were collected using face-to-face interviews with HIV/AIDS patients at the exit of the ART laboratories. Statistical analysis was conducted using SPSS for windows version 20 & Epi info 7.1. Results: The rate of satisfaction of patients was statistically different among the study hospitals (p-value = 0.00). The Likert scale results of patient satisfaction of the laboratory services revealed that the mean rating values ranged from 3.07 (±0.96) to 4.25 (±0.56) out of a possible 5. While the patients were satisfied with the quality of laboratory in general and cleanliness and attractiveness of the laboratory room, they were dissatisfied with the location and cleanliness of the latrines used for specimen collection and information provided to patients during specimen collection. Conclusion: HIV/AIDS patients were generally satisfied with many of the ART laboratory services. There were differences in the levels of satisfaction of HIV/AIDS patients among the laboratories in the study hospitals in Southern Ethiopia, Sidama zone. There was a lower satisfaction rate observed in Hawassa University Referral Hospitals than in Yirgalem hospitals. Recommendations: The hospital administrators and laboratory chiefs should work on the enhancement of laboratory services. Hospital administration needs to work with laboratory units in designing laboratory infrastructure. A concerted effort to improve the cleanliness of the latrines is needed.},
     year = {2013}
    }
    

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  • TY  - JOUR
    T1  - HIV/AIDS Patients’ Satisfaction on ART Laboratory Service in Selected Governmental Hospitals, Sidamma Zone, Southern Ethiopia
    AU  - Million Belay
    AU  - Seid Abrar
    AU  - Debela Bekele
    AU  - Derese Daka
    AU  - Moges Derbe
    AU  - Misganaw Birhaneselassie
    Y1  - 2013/05/30
    PY  - 2013
    N1  - https://doi.org/10.11648/j.sjph.20130102.16
    DO  - 10.11648/j.sjph.20130102.16
    T2  - Science Journal of Public Health
    JF  - Science Journal of Public Health
    JO  - Science Journal of Public Health
    SP  - 85
    EP  - 90
    PB  - Science Publishing Group
    SN  - 2328-7950
    UR  - https://doi.org/10.11648/j.sjph.20130102.16
    AB  - Background: Monitoring HIV/AIDS patient satisfaction is important and useful tool for quality improvement on ART laboratories in particular and health care organizations in general.  Objectives: To assess satisfaction of HIV/AIDS patients at selected governmental hospitals, Southern Ethiopia, Sidama Zone. Methodology: A cross-sectional descriptive survey was conducted at Hawassa University Referral Hospital and Yirgalem Zonal Hospital ART laboratories. Data were collected using face-to-face interviews with HIV/AIDS patients at the exit of the ART laboratories. Statistical analysis was conducted using SPSS for windows version 20 & Epi info 7.1. Results: The rate of satisfaction of patients was statistically different among the study hospitals (p-value = 0.00). The Likert scale results of patient satisfaction of the laboratory services revealed that the mean rating values ranged from 3.07 (±0.96) to 4.25 (±0.56) out of a possible 5. While the patients were satisfied with the quality of laboratory in general and cleanliness and attractiveness of the laboratory room, they were dissatisfied with the location and cleanliness of the latrines used for specimen collection and information provided to patients during specimen collection. Conclusion: HIV/AIDS patients were generally satisfied with many of the ART laboratory services. There were differences in the levels of satisfaction of HIV/AIDS patients among the laboratories in the study hospitals in Southern Ethiopia, Sidama zone. There was a lower satisfaction rate observed in Hawassa University Referral Hospitals than in Yirgalem hospitals. Recommendations: The hospital administrators and laboratory chiefs should work on the enhancement of laboratory services. Hospital administration needs to work with laboratory units in designing laboratory infrastructure. A concerted effort to improve the cleanliness of the latrines is needed.
    VL  - 1
    IS  - 2
    ER  - 

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Author Information
  • Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia

  • Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia

  • Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia

  • Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia

  • Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia

  • Department of Medical Laboratory Science, Hawassa University College of Medicine and Health Sciences, Hawassa, Ethiopia

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